Customer Service Support Specialist
The candidate should be able to manage several detail-oriented orders in a fast paced environment with the ability to multi-task and pay close attention to detail. They should have interpersonal skills and be able to work with domestic customers, as well as international vendors and partners.
The ideal candidate must be energetic, team oriented, proactive, strive for accuracy and possess good time management skills. Must be driven to succeed and help grow the business.
- Ability to interact with a team to assist customers as well as individually
- Handle and direct Inbound calls from prospects, existing customers, and vendors
- Knowledge of all product lines
- Prepare quotes for customers and sales team and send via e-mail, fax or telephone
- Research parts identification necessary to prepare quotes
- Create/Update customer records ensuring accuracy utilizing CRM software and quoting software
- Responsible for receiving, shipping, packing and organizing of all parts for inventory and customer shipments
- Manage customer order fulfillment and international shipments in a timely fashion
- Responsible for organization and cleanliness of the warehouse
- Assist in maintaining and organizing of office building
- The ability to assist in other areas related to the general operations
- College or associates degree preferred
- 2 or more years of experience with customer service or inventory management
- Food/Beverage Industry experience is preferred
- Industrial or mechanical background is preferred
- Excellent interpersonal communication skills
- Outstanding analytical and problem solving skills
- In depth understanding of customer service and relationship building
- Ability to work as part of a team and as an individual
- Fluent in basic office skills, MS Excel, MS Outlook, MS Word and MS PowerPoint
- Organized, detail oriented, sales focused and self-motivated
- Self-starter, team player, coachable, and reliable
Full time, with benefits.
Centec is a complete solution provider for the brewery, food, beverage, and pharmaceutical industry. Please contact us if you have any questions about this position.